Ensuring Continuous Support for your Agility Journey

• Published date: 16 July 2024
• Author: SSG Insight

At SSG Insight, we strive to provide a high level of aftersales care and support to our customers; not only throughout the implementation process, but beyond the solution going live. We have offices around the world, allowing us to support users wherever their location. We have expert, in-house support and training teams, who are available to guide you through using the system, and can answer any queries you may have at any stage of your journey.

Upon successful implementation of your system, you will be assigned an account manager, and you’ll have access to an expert consultant who can support you through your Agility journey. We’re thrilled to frequently receive positive feedback for our aftersales care services, for example the following quotes about support:

“Support engineer was very knowledgeable and prompt with solutions. Impressive support received.”

“Nathan did a sterling job in getting the requirements and supporting the issue until it was resolved. His emails and communications were concise and comprehensive allowing us to work together to overcome the problem at hand.”

“Great support, explanation and resolution to my question regarding a reporting issue.”

“Excellent service as usual, quick and efficient, follow up emails and contact to ensure that the issue has been resolved.”

“Quick response, clear direction given of next steps.”

“Very professional and informative responses to issues.”

We have a wide range of training courses available for customers, including our e-Learning platform that can be accessed at any time, to suit any shift pattern. Take a look at some of the excellent feedback our trainers have received recently:

“Knowing nothing about Agility, the course has been very well presented & has highlighted many advantages where I believe it can be utilised. Sanaa has facilitated the course excellently & took time to be quite specific in questions raised, excellent communication & presentation manner.”

“It was a wakeup call. I didn’t realise just how under-utilised our software has been used. Very happy with exploring new techniques of Agility navigation.”

“Having your own PC work station allowed me to work through at my pace, I could go back to items that I needed more practise on and not just watching the trainer going through things on a big screen. Actually working on Agility and practising the items we had learned during the course was a big help to me.”

“Very informative, it was great to learn about sections of Agility that I’d never used before. Also helped us find new sections we’d like adding.”

“Understanding Scheduling to enable us to move away from emails and manual raising work for engineers. Enjoyed the demo from Sanaa then putting it into practice!”

We recently provided training in French to support a team remotely: “Le logiciel semble être intuitif et plutôt facile à prendre en main. Le formateur est très dynamique et réponde avec joie à toutes nos questions.” – “The software seems to be intuitive and quite easy to use.  The trainer is very dynamic and happily answers all our questions.”

Account manager, Alex Hirst, recently received this wonderful quote from a customer who was moving on to another company:

“I would like to thank you both and everyone at SSG for your support through the years. The agility system has been a great system and has helped the operation and I’ve found the support and sales teams both knowledgeable and approachable.”

Delivering high levels of service will always be a key priority for us, whether it be throughout implementation, training, consultancy, support, or account management. If you’d like to understand more about how Agility can support your organisation, get in touch using the form below, or email info@ssginsight.com. If you are already an Agility user and would like to know more about our training courses, outlines can be found here.